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Editing Email Header

Hello,the helpdesk leaves us with some things that are really desired for implementation.For instance it does not seem to be possible to translate or edit the header of the Emails:### Everything above this line is added to your ticket ###From: Bob, T...

SR01GF by • Engaged Sweeper
  • 2085 Views
  • 0 replies
  • 0 kudos

Scanning target import Schedule information

HelloHow do I import the schedule information (eg. Recurring every, 7 hours) and the Enable flag (eg. False) ??ImportIPRanges.xlsx does not contain these fileds.- Thanks

Boo by • Engaged Sweeper
  • 1364 Views
  • 0 replies
  • 0 kudos

REport on hyoperv guests and the disks they are using

Hi, I'm looking for a report that lists all guests on a hypoer-v host and the just the disks they haveI have some hosts that have large vhd and vhdx files that I cannot figure out from the names what system(s) they belong to, if any. I was thinking I...

AZHockeyNut by • Champion Sweeper III
  • 1749 Views
  • 0 replies
  • 0 kudos

Force group assignment

Hello,i would like to have a feature where i can force my Team to select the right Group for open tickets.The first one who respond will get a windows where he must select a group (like System Administration or Application Development).Best regards,F...

Fabio by • Engaged Sweeper
  • 2200 Views
  • 0 replies
  • 0 kudos

Office 365 licensed users

In Lansweeper when I go to Software, My O365 organization, Licenses I can get a list of users by license.Is it possible to get a report for all licensed users and which licenses they are assigned?Thanks in advance.

Johnny by • Engaged Sweeper II
  • 1856 Views
  • 0 replies
  • 1 kudos

User: AD user attributes

I have updated most of our users to a new login script but the report is not reflecting those changes. The report is showing the old login script that was set.

CaroleEGCU by • Engaged Sweeper II
  • 2027 Views
  • 0 replies
  • 0 kudos

Initial Ticket State Status

I have a question is it possible to set the initial ticket status to Waiting for Approval instead of In progress. When we create a ticket via the website the state goes to In Progress before anyone adds notes. Can this be changed to waiting for appro...

JCM05 by • Engaged Sweeper
  • 1863 Views
  • 0 replies
  • 0 kudos