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This board contains archived posts from the retired Lansweeper Forum and Insiders Community.

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Forum Posts

LS Report for java windows and linux included

Hello,I need your help with an report that list all java software installed on all computers and servers from the network.I only manage to find something for windows, but nothing on Linux assets.Thank you!

Inventory Report Request

Hi,I am very unknown for sql, i am using lansweeper with compact sql, i need to design report which covers below fields, please helpAsset NameDescriptionMAC IDIP AddressOperating SystemManufacturerModelBase Board (Motherboard)ProcessorMemory (In GB)T...

Office 2010 on 64 bit OS

I'm trying to identify all my workstations that are running Windows 7/10 64-bit and have Office 2010 installed so I can get them upgraded. I'll also need to identify the x86 systems running Office 2010 so I can get them upgraded as well. Not sure w...

jmcelvoy by Engaged Sweeper II
  • 1429 Views
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Images in knowledgebase articles

I copied text and images from a Word-document, and simply pasted it in a knowledgebase article. Now I'm wondering if the images are properly stored, and where? (I assume database...)http://XXX_SERVERNAME_XXX:83/Knowledgebase/KnowledgebasePageActions....

BrV by Engaged Sweeper
  • 1448 Views
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using 2 different email accounts for outgoing and incoming email

hi , i m receiving tickets through a specific email address but i want different teams to answer clients from a different addressi tried to change the outgoing server only but that did not work " login failure " and also affected the incoming and age...

support2 by Engaged Sweeper
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Ticket custom fields - AD (LDAP) Lookup

The functionality exists in numerous locations already w/ adding a CC user to a ticket or assigning a relationship to an asset ect.Is there a way to have a ticket custom field be an LDAP lookup for users?

richv by Engaged Sweeper II
  • 1501 Views
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  • 1 kudos

Ticket Reports

Hello. In the Help Desk config > Custom Fields, I am using three separate fields when I create a ticket. The first is "Class" which has 3 options, next is "Category" which has 4 options and the third and final field is based off of what is chosen f...

HarkinsIT by Champion Sweeper
  • 1766 Views
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  • 0 kudos