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Forum Posts

Helpdesk report with root cause and categories

Hi everyone,I've hit a brick wall with this so hopefully somebody can help! I am trying to drill down on our helpdesk requests. We have various 'types' then the 'root cause category' and based on the RCC it will display other categories, for example...

Report for laptops not a member or certain AD group

Is it possible to amend the below report to show only laptops & only laptops without a specific group? Select Top 1000000 tblAssets.AssetID, tblAssets.AssetName, tblAssets.Domain, tblAssets.Username, tblAssets.Userdomain, Coalesce(tsysOS.Image, ...

Liamsy11 by Engaged Sweeper
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WOL.exe command for a bat

Hello,I want to use the Lansweeper WOL command in a batch file for my users.Normally i just usewol.exe 12AB34CD56EFin a .bat file.At some machines this doesn't work. But the Lansweeper asset option "Wake on lan" works. So what does LS do differently...

pskup by Engaged Sweeper III
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Lansweeper 7 Check for Updates

When will the Check for Updates button in Lansweeper 7 show the newest updates? It is still reporting the Latest Version is version 6.0.151.34.

Deathly Hallows

Can you remove the yellow "Deathly Hallows" symbol that is reminding me I still have unlimited assets?javascript:insertsmiley(' ','/forum/Images/Emoticons/eusa_wall.gif')

Scott_M by Engaged Sweeper II
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Universal MAC address

I made this wish before and thought I would bring it back. I do a lot of hunts on my network and such with MAC address. Unfortunately, the MAC address comes in different formats. ffff.ffff.ffff ff:ff:ff:ff:ff:ff. It would be a time saver if Lans...

Scott_M by Engaged Sweeper II
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On the FLY Helpdesk

It would be nice to have a helpdesk reporting system for quick items. Example, "road warrior" calls in to report that the VPN isn't functional for him/her. Tech finds that the user has been disabled on the VPN server for too many attempts. Tech re...

Scott_M by Engaged Sweeper II
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