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This board contains archived posts from the retired Lansweeper Forum and Insiders Community.

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Dell Product Bulletins

So Dell has this site:https://www.dellproduct.com/Where you can plug in your service tag and see if there are any product bulletins about that model. Things like "this is prone to having battery bloat" or "upgrade the firmware on these RIGHT NOW" so...

AD Users without email

Hello,I work in an environment where not every employee has a company email address. I just rolled out the Lansweeper helpdesk to our staff, only to find out that every user must have a unique email address. Has any one else been in this situation an...

josh_d by Engaged Sweeper
  • 1813 Views
  • 0 replies
  • 0 kudos

Printed Pages

The report below lists printers and the amount of printed pages in black & white, color and a total of all printer pages.The report will only list assets that meet all of the following criteria: Lansweeper must be on version 6.0.230.45 or higher.The ...

Esben_D by Lansweeper Employee
  • 5450 Views
  • 0 replies
  • 4 kudos

Vote Yes - Auto assign Helpdesk agents based on a custom field

For larger environments with multiple sites/buildings, it would be helpful if LS could auto assign helpdesk tickets to the on-premise agent based on a custom location field that the user would select when creating the ticket. This would help establis...

Suggestion - Change to Installer Packages screen layout

Hi,Wondering if the layout of the Installer Packages screen could be changed to have the list of packages in a list with it's own vertical scrollbar that takes up half the page vertically and all of the content area horizontally. The bottom half of t...

ghelpdesk by Champion Sweeper
  • 1508 Views
  • 0 replies
  • 0 kudos

2016 Virtual server OS - SQL showing 0 cores

We use lansweeper heavily for tracking licenses. I've noticed the License core counts dont tally up with the Lansweeper hardware scans of the same assets. IE we have 3x 2016 VM with SQL 2016 installed with 4x cores in each... ours currently shows 0 c...

MarcA by Engaged Sweeper II
  • 1403 Views
  • 0 replies
  • 0 kudos

Automatic scanning credential change

It is very common to have service accounts stored in password management vaults / tools these days. The fact that scanning requires an account with local administrator access means that it should be changed very frequently. Not being able to automate...

andyv117 by Engaged Sweeper
  • 2123 Views
  • 0 replies
  • 0 kudos