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@ mention a user in a ticket reply

To easily add additional users to a ticket reply, use @user to add them to ticket. When a response to a ticket is done it would look up the user as they type the @ and name.

deziner22 by • Engaged Sweeper II
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Software List Not Tracked in a Software License List

Hi, I am trying to list all installed software by asset minus software listed in a software license list. This works now with only one license, but if I add another license the report will remove the software from both licenses. Do I need a subquery?...

Jay29 by • Engaged Sweeper
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Patch Management

Please, Could you implement in next version a Patch Management for non Microsoft softwares

luisp by • Engaged Sweeper
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  • 5 kudos

Mobile asset relations to sim cards

Hi GuysI have a report that finds all of are mobile phones and how a Sim card is related to them, I.E Housed IN, how can i also get the report to show devices that have no asset relations?Select Top 1000000 tblAssets.AssetID, tblAssets.AssetName, t...

Cieran by • Engaged Sweeper II
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Resolved! Imported tickets to not appear in reports

I used the .csv and successfully imported tickets from another help desk system. These tickets to not appear in the help desk reports: Helpdesk: All tickets that have been created Helpdesk: All tickets whose current state is not Closed

jkeiser by • Engaged Sweeper
  • 3877 Views
  • 1 replies
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Users in More than 1 Group With a Common Prefix

I've spent some time on this, but can't seem to figure it out. We have dozens of security groups with the prefix "Role.". I would like a report that shows every user account that is in more than one of these groups. Can anyone help with this? Thanks!

Kupe by • Engaged Sweeper
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Search bar logic

I have read the article and forum post on how the search bar works. My wish is that there is a setting that could be toggled to change the behavior.I'd like to have the option to change from "starts with" to "contains" and possibly others. I realiz...

bbeavis by • Engaged Sweeper III
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  • 2 kudos

Create new report

Hello, I've not used the create report function before. Need a report that list all servers/pc/apple/linux that does NOT have "Malwarebytes" and/or "Trend" installed Probably a quick fix? But I draw a blank on my efforts. Thanks, David