This board contains archived posts from the retired Lansweeper Forum and Insiders Community.
Wishlist requests...1. Allow an email sent to all agents of team, regardless of whether it's assigned. There are times, such as IT Change Control tickets, when I want everyone on my team emailed status updates to keep everyone in the loop. Additional...
The report below lists your assets and their asset custom field values. Info on configuring and adding data to asset custom fields can be found in this knowledge base article.Keep in mind that:Asset custom fields retain their original Custom1-Custom2...
We recently added a number of ‘required’ fields to one of our ticket types to assist with ticket triage on ingress. However, any existing tickets of that ticket type are now receiving failure warnings as part of the auto-closing feature after 5 days....
It would be nice to see a more customisable outgoing e-mail template feature such as:- The ability to have the entire ticket content as a smart tag/field- Filters on conditions, for example, ticket creation e-mail to agents for tickets logged on webs...
I've seen there is some support for automating reports and event logs, but there is there any sort of support for automating and alerting/ticketing based on events? For example, the unauthorized software reports is useful...but just a deluge of data...
Is there any way to incorporate the port security settings for CISCO switches. The list or count of static MACs, stickyMAC status or if the port shutdown on unknown device flags are set? Cisco has a MIB for it. Can Lansweeper deal with it? OR, is...
I have 6 UPS devices that need to be self-tested every 6 months. Is it possible to create a recurring ticket?
Hello! I know there are others who have made the same request, but some years have passed and I want to know if Lansweeper have this feature implemented. We're configuring our Lansweeper to monitor and display many printers from our local dependencie...
