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Engaged Sweeper
I just updated to the most recent version. Now, when I scanned for Devices, it found some Printers, but the information it pulled was skewed.


Name: (instead of the printer name)
Model: Virata-EmWeb/R6_2_1 (should be HP LaserJet xxxx)

Another example:

Name: Hewlett Packard
Model: HTTP/1.0

Most of them have the above 2 model names, or "HP-ChaiSOE/1.0"

Engaged Sweeper
I would like to close this issue. I installed a new Server, and it is working fine. Most likely there was a database problem on my end causing the problem.

Thank you.
Lansweeper Alumni
Could you contact us at and provide us with screenshots of the following:
- Your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Lansweeper webpage for one of these problem printers.
- Connection test performed to the same printer using the Devicetester.exe, which can be found in Program Files\Lansweeper\Actions on your Lansweeper server. Please perform the test on your Lansweeper server, connecting to the problem printer.