Can't find configuration shortcut; can't update

[Kupe]

Someone must have gotten on my lansweeper server and deleted the shortcut to the Lansweeper Configuration. I assume it's run by executing one of the EXEs with a switch. Can someone tell me what that is?

I was going to just update from service version 4.2.0.56 to 4.2.0.60 to get the shortcut back, but the option to upgrade with the latest installer is greyed out. It says I already have the latest version, so no upgrade is necessary. I would love a way to get around this as well, because I'm eager to try out the new Cisco phone scanning.

Thanks!

[Kupe]

Wow! That's exactly what happened. We switched from Sophos to trend not too long ago. Thank you for the extremely fast and accurate assistance!

[Hemoco]

The configuration console executable (lsmanage.exe) should be located in Program Files\Lansweeper\GUIConsole.

Do you happen to have Trend Micro anti-virus software installed? We’ve received reports from some customers that this software mislabels the Lansweeper configuration console as a threat and subsequently deletes it. If this has happened in your case, you will have to add the Lansweeper files to the anti-virus software’s whitelist.


To get the configuration console back, do the following:
- Run the Lansweeper installer again.
- Choose New Installation\Advanced Install.
- Select only the Lansweeper service for re-installation.

No changes will be made to your database.