Dear Lansweeper Team
I am having a problem with the new Lansweeper Helpdesk.
My Helpdesk Agent under configuration --> User Access and Roles --> User Roles is in the Usergroup "Administrator", which is created by myself and which has full rights on every permissions.
My Helpdesk Agent is in the Agentteam "Support". I can move Tickets from my Agentteam to other Ticket Types and Agent Teams, but when I try to assign a ticket from another type and team to my agent team, it doesn't work and it says "No permission to change team". This, even though i have the permission "Allow full access to all tickets regardless of team or type".
What am I doing wrong?
If i assign myself to the agentteam of the other ticket, it works of course. But as a Administrator I need to alter every Ticket's Type, and I don't want to be in every Agent Team, would have to many notifications...
Thank you for your help.
Best Regards,
Fabio
