We’re currently experiencing a high volume of support requests, which may result in longer response times — Thank you for your patience and understanding.
Community FAQ
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jcorso11
Engaged Sweeper
using any of the configured protocols????

This message shows up on the lansweeper server. Please assist.
Help?
26 REPLIES 26
Hemoco
Lansweeper Alumni
jcorso11 wrote:
access denied all three ways.

This means it's not a dns problem.

Tyr to run the microsoft WMI diagnostic tools on one of the workstations and post the result.
Most likely the default permissions for WMI have been changed.
Hemoco
Lansweeper Alumni
Did you try the connection tester on fqdn,computername and ipaddress?
Do they all return the same result?
jcorso11
Engaged Sweeper
ok. I need to figure this out.

I ran the config tester and it comes back access denied. Doing this on about 20 computers. 180 scan fine. Domain admin acct scanning. The machine in question is online, pingable, firewall rules are correct... I need assistance to get this ironed out.

Hemoco
Lansweeper Alumni
There are several error codes returned by wmi.

RPC unavailable or "shutting down"

If during the scan one of the items return "workstation is shutting down", Lansweeper stops trying to scan the other items.
pcrockett
Engaged Sweeper
I get this too, I'm wondering if it happens when the systems are shut off and LS tries to reach them?

Does lansweeper differentiate between being powered off (unreachable) and thinking that the RPC system unavailable (also unreachable)?

jcorso11
Engaged Sweeper
there is a computer, but I am not able to figure out why. Firewall is configured properly.
Hemoco
Lansweeper Alumni
There is probably also an IP address or computername in the event.

This is caused by Lansweeper not able to scan a machine. (RPC unavailable)

Archive

This board contains archived posts from the retired Lansweeper Forum and Insiders Community.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now