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‎08-07-2012 12:51 PM
Hello
Last week we did an upgrade of lansweeper to Database schema: 17 and Website version: 4033.
When i look over the inventory now, i noticed that several printers are detected dubble.
not all printers have this issue but our scans are still running.
For now it is only the printers so not really a huge problem but if this also happens with our computers and servers, we can no longer know what to follow and our inventory management would be completely wrong.
Is there any reason for this? Maybe a bug in the upgrade?
How can we fix this without losing the history of these devices?
Last week we did an upgrade of lansweeper to Database schema: 17 and Website version: 4033.
When i look over the inventory now, i noticed that several printers are detected dubble.
not all printers have this issue but our scans are still running.
For now it is only the printers so not really a huge problem but if this also happens with our computers and servers, we can no longer know what to follow and our inventory management would be completely wrong.
Is there any reason for this? Maybe a bug in the upgrade?
How can we fix this without losing the history of these devices?
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‎08-07-2012 04:17 PM
The issue is likely the following: http://lansweeper.com/forum/yaf_postst5657_Duplicate-device-entires-after-ugprade-to-4-2.aspx

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‎08-07-2012 01:16 PM
the information has been mailed

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‎08-07-2012 12:54 PM
Please contact us at support@lansweeper.com and provide us with the following:
- Your Install.log file, located in Program Files\Lansweeper on your Lansweeper server.
- Screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Screenshots of the Lansweeper webpages for some of these duplicates. Please show us both pages that exist for a single device.
- Your Install.log file, located in Program Files\Lansweeper on your Lansweeper server.
- Screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Screenshots of the Lansweeper webpages for some of these duplicates. Please show us both pages that exist for a single device.
