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Engaged Sweeper III
1. Create tasks list option to a ticket. fx. New Employee could create different tasks -> 1. Create AD user, 2. Order HW, 3. Install OS etc.. And also create different tasks both automatically and manually.

2. I would very much like an option to create sub categories to Knowledgebase fx. Main catergory Printers and below this HP, Xerox, Intermec (Label) etc.

3. Easily Add/remove internal and external recipients in emails TO: CC: and BCC: fields.

4. Maybe it is already possible,but would like to show a description based on choice of laptop model fx.

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