HP printers not scanning correctly

[timglass]

We have several HP network printers but when lansweeper performs a scan it is incorrect. Below is an example:

Device Name
HP78E7D1B3F439

Device Vendor
Microsoft

Device Model
LPT1:

They are listed under windows ce.

[timglass]

My apologies for the mistake on this. This an HP thin client not printers.

[Hemoco]

Please contact us at support@lansweeper.com and provide us with screenshots of the following:
- Your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Lansweeper webpage for one affected printer.
- A connection test performed from your Lansweeper server to the affected printer using the Devicetester.exe, found in Program Files\Lansweeper\Actions on your Lansweeper server.

For easy reference, also include a link to this forum thread in your email.