HTTP 500 - Internal Server Error

[criscabellos]

Hello,

I'm totally new in this software and everything that has to do with it.
I know very little about SQL Server, IIS and LanSweeper.

I'm an intern at a company that asked me to install a software like LanSweeper, and liked very much what I read about it, so I decided to try it.

The thing is that I've installed it in a "Windows XP Professional SP3" (the only computer available to test it). Also in this computer I have a SQL Server 2008 (not express) and the IIS as well.

I've followed the step-by-step installation tutorial, and finished installing. Tested the "Checking if the service is running" and got exactly what was showing on the tutorial:

Congratulations, your lansweeper service is running

Total computers processed: 0

In queue 0 In process 0 Threads running 0

Now what I'm having trouble is trying to access the web inteface. There is an error page and I really don't know what it means, since I configured everything like was said to do in the tutorial.

I've attached the image of the error.

I'd really like a help from you. If any other information is needed please let me know. It might be a really dumb error, but since I know very very little about all this, I really don't know the meaning.

Another thing is that I've run the lsclient.exe on some computers, but when I try to see them at the LanSweeper Management Console, they all appear in red with no information (except mine that has all the information needed).

I don't know if it has anything to do with it, but I've run the LanSweeper Connection test and got everything "OK".

Thanx in advance for your time

Cristian

[Hemoco]

The problem is clearly related to IIS.
I don't see any other solution then re-installing IIS

[criscabellos]

Is there anything else I could do to fix that in my computer?

[criscabellos]

Well, I tried another few things. One was to disable the option in internet explorer to show friendly errors for http, and now the error that appears is:

"Server Application Error

The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail information. Please contact the server administrator for assistance."

Went to the Event Viewer and found an error saying:

"The server failed to load application '/LM/W3SVC'. The error was 'The specified metadata was not found.'."

Source: W3SVC
Event ID: 36

I've also tried to start the DTC service and put it to automatic, but although it started, it didn't work for me.

With that information, is it possible to find the problem and correct it?

[criscabellos]

Hmmm... I've reinstalled with this new version, but the same error still keeps showing... 😞

I wish I understood more about these web configuration so I could search for more possibilities...

Does anything else comes to your mind?

[Hemoco]

Please download it again, version 3.5 was released 11/3

[criscabellos]

I've got it from here two weeks ago.

[Hemoco]

Hi,

From where did you download the lansweeper installer?
The latest version should install to \lansweeper , database "lansweeperdb"

[criscabellos]

No problem,

Well, I've reinstalled both "internet information service" and the website part of lansweeper. Now it changed from "lansweeperNI" to "lansweeper32", so it's "closuresrp69\lansweeper32\", but still have the same problem, same message and it's not working... 😞

[Hemoco]

No, there is no difference, sorry about the confusion.