Loging failed message when upgrading On-premises Lansweeper from 12.2.1.6 to 12.3.2.5

[danny_huynh]

Hello,
I am upgrading Update On-premises Lansweeper  from 12.2.1.6 to 12.3.2.5.
After launching the Lansweeper 12.3.2.5 installer in elevated mode, and then click "Next" after choosing upgrade option, I got prompted message of following:

Error while trying to get SQL Edition
Reason: Loging failed for user "my_domain_account"  

Can I get advise why I get this error? and if this error message to resolve,  what else I need and how to resolve it?

The installation was done with default setting (i.e local SQL) with default Lansweeper user. My my_domain_account am member of local administrator on the server where hosting the current Lansweeper 12.2.1.6. I am able to log on to Lansweeper 12.2.1.6 portal with my my_domain_account. I have done the backup.

I've consulted the Update Lansweeper On-premises (https://community.lansweeper.com/t5/lansweeper-maintenance/update-lansweeper-on-premises/ta-p/64338) article  and not see any note to look out between step 5 and 6.

[DavidPK]

Hi Danny,

Its possible the user is different than the one used to install Lansweeper. In order to change the user to connect to LocalDB, please find the instructions here:

https://community.lansweeper.com/t5/lansweeper-maintenance/connect-to-sql-localdb-using-sql-server-m...

If you're not using LocalDB, you will have to grant your user dbadmin permission in your SQL Server instance.