incorrect hardware information

[desai_amogh]

While making a report for computers with less than GB RAM, it gives me wrong report. Shows lot of computers with 2 512MB RAM cards as only 512MB RAM cards and one's with 2 256MB cards show as only 1 256MB RAm.

[eac]

Hello all,

I have an issue myself with the wrong hardware reporting, in fact is about memory as well, but not less...
In my case is reported more.
I've discovered several computers with an extra 4096 piece of memory.

Any advice please for a starting point?

[Hemoco]

eac wrote:
Hello all,

I have an issue myself with the wrong hardware reporting, in fact is about memory as well, but not less...
In my case is reported more.
I've discovered several computers with an extra 4096 piece of memory.

Any advice please for a starting point?

Could you contact us at support@lansweeper.com and provide us with the following:
- The Errorlog.txt file located in Program Files (x86)\Lansweeper\Service on your Lansweeper server.
- Screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Screenshot of the Lansweeper webpage of one problem machine. Please show us the Config\Hardware\Memory section of the page.

[Hemoco]

I suggest repairing or reinstalling WMI on this computer:

http://c1330262.cdn.cloudfiles.rackspacecloud.com/files/repairwmi.zip

[desai_amogh]

Hi, I tried these commands on two systems with admin credentials. (i.e. Run As domain Admin) and get the same error


C:\WINDOWS\system32>wmic path win32_physicalmemory
Node - SPINE
ERROR:
Code = 0x80070005
Description = Access is denied.
Facility = Win32



C:\WINDOWS\system32>wmic path win32_physicalmemoryarray
Node - SPINE
ERROR:
Code = 0x80070005
Description = Access is denied.
Facility = Win32


C:\WINDOWS\system32>wmic path win32_physicalmemory
Node - ROHIT
ERROR:
Code = 0x80070005
Description = Access is denied.
Facility = Win32



C:\WINDOWS\system32>wmic path win32_physicalmemoryarray
Node - ROHIT
ERROR:
Code = 0x80070005
Description = Access is denied.
Facility = Win32

[Hemoco]

You will need to run "wmic path win32_physicalmemory" with administrative credentials.

[desai_amogh]

No it had been 512 since a long time.. with 2 sticks of 256 MB. Also its a not a virtual computer. It s a normal win XP workstation on a domain.

Also output of the commands as requested:


Z:\>wmic path win32_physicalmemory
Node - ROHIT
ERROR:
Code = 0x80070005
Description = Access is denied.
Facility = Win32



Z:\>wmic path win32_physicalmemoryarray
Node - ROHIT
ERROR:
Code = 0x80070005
Description = Access is denied.
Facility = Win32

[Hemoco]

desai_amogh wrote:
While making a report for computers with less than GB RAM, it gives me wrong report. Shows lot of computers with 2 512MB RAM cards as only 512MB RAM cards and one's with 2 256MB cards show as only 1 256MB RAm.

Sorry, I get the problem now, I thought you created your own custom report.

For the problem computers:
- Did the memory size changed recently?
- Are these virtual computers (hyper-v)?
- Can you post the output of following commands for one of the problem computers:
wmic path win32_physicalmemory
wmic path win32_physicalmemoryarray

[desai_amogh]

Hi

This is what I see when I go to Report Builder and Click on Memory: Less than 1 GB.





Many of the entries are incorrect.

Regards
Amogh

[Hemoco]

When you create a report with the report builder you can see the sql output of the report in the lower right pane.

Please copy/paste this sql code.