LS Service Will Not Start Properly after Changing Credentials

[RAFF37817]

I am having a strange error in my LS logs.

After server weeks of running LS without issue. I changed the credentials the service uses to another account.

As you can see by the log snippet below, it does not want to start properly.

I tried putting it back to the original credentials and got the same error.
I did validate that this machine can talk to and see Active Directory using our support tools.

I also tried using a backup copy of the Lansweeperservice.exe file thinking the original may be corrupt but I still have the same error.

Rebooting the server did not help either.

What else can I try?


***** begin log snip *****



6/19/2009 1:25:02 PM: Stopping service

6/19/2009 1:25:06 PM: Database connection successful, starting up service

6/19/2009 1:25:06 PM: NOAM\LANSWEEPER_SERVER$ Active directory computer lookup Unknown error (0x80005000)

6/19/2009 1:25:07 PM: Logon failure: unknown user name or bad password.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject()
at System.DirectoryServices.PropertyValueCollection.PopulateList()
at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
at LansweeperService.LS_ActiveDirectory.EnumerateDomainControllers(LS_Domain Mydomain)

6/19/2009 1:25:07 PM: Logon failure: unknown user name or bad password.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject()
at System.DirectoryServices.PropertyValueCollection.PopulateList()
at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
at LansweeperService.LS_ActiveDirectory.EnumerateDomainControllers(LS_Domain Mydomain)

6/19/2009 1:25:07 PM: Logon failure: unknown user name or bad password.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject()
at System.DirectoryServices.PropertyValueCollection.PopulateList()
at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
at LansweeperService.LS_ActiveDirectory.EnumerateDomainControllers(LS_Domain Mydomain)

6/19/2009 1:25:09 PM: SMOSVR2435 User lookup Unknown error (0x80005000) DOMAIN\UNRELATED_SERVICE_ACCOUNT

***** end log snip *****

Thanks,
Raf

[RAFF37817]

That was it! Thanks!. I had forgotten that I also used the alternate credentials tab - once I changed the passwords there to match that of the LS service and restarted it, it all worked.

Thanks, again.

[Hemoco]

Did you also change the alternate credentials tab?