This may be a weird question...but how should you handle devices that have been replaced in regards to ticket history? Here is what I mean: We had a printer that was giving us fits, so we replaced it. While I realize that the ticket history belonged to this particular asset, when someone inquired about the asset, on the new asset I now have no ticket history that says - yeah the old one couldn't be fixed, so we installed this new one. Even though the history isn't completely appropriate, I guess in some cases it would be nice to copy history over to a new asset.
Would the answer for this be to create a ticket for the new asset that says "this printer was installed because xyz problem was reported on the last printer"?
