Email gets cut off after signature when forwarded to the helpdesk

[SaschaJ]

Hey all together,

I realized a problem with the helpdesk module and I hope that you people can help me.

If I forward an email from my outlook to the helpdesk of Lansweeper with an existing ticket number, the email-history ist cut off. I only get the text I was writing, everthing from older mails will not be included in the note of the ticket.

If I create a new ticket every old mail in the history will be inserted from the mail.

Did I miss something?

Thanks and best regards,

Sascha

[Obi_1_Cinobi · Accepted solution]

Hello there,

Unfortunately, this is a known bug in the current version of Lansweeper when using MS Graph. The bug is registered under bug ID: LAN-14263. There is no workaround available at this time.

[SaschaJ]

Thanks for the reply.

In this case I think I have to wait until its fixed.

Best regards,

Sascha