No 32-bit software being listed for 64-bit machines.

[davepusey]

On all of our 64-bit machines, only the 64-bit software is listed on the Software tab. There is no 32-bit software listed at all, which also means these machines get flagged in the "Workstation: All workstations without Anti-virus software" report.

The thread at http://www.lansweeper.com/forum/yaf_postst763p2_Software-scanning-on-64-bits-systems.aspx claims that Version 3.5 fixes this, but we are running 4.2.0.60 and it still doesn't work.

See screenshots below for example...

Office, Java, Sophos, and Infor Worktop are all 32-bit, but do not show up in LanSweeper for this 64-bit machine.

[davepusey]

Installed update OK on Friday afternoon.

A little early to tell for sure, but results so far look promising.

[davepusey]

Thanks for the response.

I will get this installed shortly, and report back if it resolves our problem.

[Hemoco]

With some further testing we have identified a bug that may cause LsPush to skip 32-bit software on 64-bit systems on some occasions. Could you try applying this update to your Lansweeper installation and update the LsPush file used in your logon script as well. Update instructions can be found on page 103 and beyond of our online documentation.

[Hemoco]

Could you do the following as a test:
- Right-click on the LsPush.exe located in Program Files\Lansweeper\Client on your Lansweeper server and choose Properties\Details. Ensure that the executable's "file version" is 1.0.0.175.
- Copy this exact executable to one problem machine and run it locally without any extra parameters. The machine will be scanned and the scan results attached to email.
- Send us both these scan results and a screenshot of Add/Remove Programs on the client machine. Our email address is support@lansweeper.com

[davepusey]

It's now been a week running the latest version of LsPush, and it still hasn't resolved the problem.

[Hemoco]

Problem resolved through email. An old LsPush version was being used.

[davepusey]

Sent, as requested.

[Hemoco]

32-bit software is scanned for 64-bit machines as well.

Could you contact us at support@lansweeper.com and provide us with screenshots of the following:
- Your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Lansweeper webpage for one problem machine. Please show us the following tabs of the page: Actions, Software and (if it exists) Errors.
- What you see when expanding the "Scan times" section of the Actions tab for the same machine. Expand the section using the arrow button and show us all scan items.