Resolved through email. A "Rescan" of the machine had been performed, instead of a "Full Rescan". The "Rescan" option respects item wait times, a "Full Rescan" does not.
Please contact us at support@lansweeper.com and provide us with screenshots of the following: - Your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page. - Lansweeper webpage of the computer. Please show us the "Actions" section of the page.