Offer Remote Assisstants for Custom Action

nilesf · ‎06-04-2008

I am trying to use ORA in the Custon Action screen. I am able to run ORA using the following link over the network, but when I add this to the Custom Action list it loads the ORA screen, but I get the following error, "The page you are trying to view has an incorrect address and cannot be displayed. Please try another page."

\\servername\share\helpctr.exe /url hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/unsolicited/unsolicitedrcui.htm

Please advise,
Niles

jbcsystech · ‎12-18-2008

Yes, Vista uses an application instead of a URL (Link) here is what we are using for a custom action:

msra.exe /offerRA {computer}

Pollak · ‎12-11-2008

Does any one have ORA work with Vista?

Thanks,
Niles

srortega · ‎09-24-2008

Has anyone been able to get this to work from a Vista Machine? Microsoft changed the exe and the path to the assistance feature. I think this is a great feature to have, but I am running Vista and am not so good with the scripting to try to make the changes to make it work.

thank you

Dylan

kaarde · ‎09-03-2008

Following this link you will also find the 2 files that needs to be modified si that the user does not have to accept the connection, really handy when they are off to take a leak

http://www.scriptingpod.com/auto-accept-ora.asp

nilesf · ‎09-02-2008

Okay, I recently upgrade to 3.2 and now when I go to recreate the htm for Offer Remote Assissants in Step 1. I get nothing but text when I view the page.

Please advise,
Niles

Hemoco · ‎08-20-2008

@workshop : Great work

workshop · ‎08-20-2008

Path can be whatever you want - so long as you ensure all references to the path are the same.

I just used that syntax as an example.

It could be \\fileserver\shared\lansweeeper or whatever - just make sure all references are the same - especially in the batch file.

nilesf · ‎08-20-2008

Workshop,

Do the files have to be in the path you indecated, \\domaincontroller\netlogon\lansweeper\scripts

Thanks,
Niles

workshop · ‎08-20-2008

I have created a custom action for this - which seems to work well for our needs.

There are three stages:

1. Create a new remoateassistance.htm page that will need to exist on the client PC calling the custom action.
2. Create a custom action script to call
3. Add the custom action string to the custom actions on the gui.

STEP 1 - Create a new RemoteAssistance.htm page
Create a new .htm file called RemoteAssistance.htm and save it to the central location where you keep all your custom action scripts (eg. \\domaincontroller\netlogon\lansweeper\scripts) and paste the following code:

<HTML XMLNS:helpcenter>
<HEAD>
<!--
Copyright (c) 2000 Microsoft Corporation
-->
<helpcenter:context id=idCtx />
<TITLE>Remote Assistance</TITLE>
<script id="script0" name="script0" LANGUAGE="Javascript" SRC="../../Common/Constants.js"> </script>
<script id="script1" name="script1" LANGUAGE="Javascript" SRC="../../Common/Common.js"> </script>
<meta http-equiv="MSThemeCompatible" content="Yes">
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<LINK id="UI_StyleSheet" REL="stylesheet" TYPE="text/css" HREF="../../Css/rc.css">
<LINK ID=Stylesheet_Ref4 href="hcp://system/css/shared.css" rel=STYLESHEET type=text/css>
<!-- The SAF class factory object -->
<OBJECT classid=CLSID:FC7D9E02-3F9E-11d3-93C0-00C04F72DAF7 height=0 id=oSAFClassFactory
width=0></OBJECT>
<script LANGUAGE="Javascript">
var L_ERRNOUSERS_Text = "No Users are currently logged on.";
var L_ERRMSG1_Text = "Please specify a valid IP address or computer name.";
var L_ERRMSG2_Text = "A program has stopped responding.Please restart the program and try again.";
var L_ERRMSG3_Text = "The remote computer does not exist or is unavailable. Please make sure the computer name or IP address is correct.";
var L_ERRMSG4_Text = "A program has stopped responding.Please restart the program and try again.";
var L_ERRMSG5_Text = "A program has stopped responding.Please restart the program and try again.";
var L_ERRMSG6_Text = "A program could not start.Please try again.";
var L_ERRACCESSDENIED_Text = "Directly launching this page is not allowed. ";
var g_szRCTicket = null;
var g_szUserName = null;
var g_szDomainName = null;
var g_szSessionId = null;
var g_iExpiry = 5;
var g_oSAFRemoteDesktopConnection = null;
var g_oSAFRemoteConnectionData = null;
var g_oUsersCollection = null;
var g_nUsersLen = null;
var g_oSessionsCollection = null;
var g_nSessionsLen = null;
g_bDebug = false;
function onLoad()
{
;
;
try
{
setTimeout("idComputerName.focus()",250);
g_oSAFRemoteDesktopConnection = oSAFClassFactory.CreateObject_RemoteDesktopConnection();
}
catch(error)
{
FatalError( L_RCCTL_Text, error );
}
onConnect();
;
return;
}
function onEnter()
{
try
{
;
if (window.event.keyCode == 13)
{
onConnect();
window.event.returnValue = false;
}
}
catch(error)
{
FatalError( L_RCCTL_Text, error );
}
}
function onConnect()
{
var oUserObj = null;
var oOption = null;
;
try
{
if (idComputerName.value=="")
{
FatalError( L_ERRMSG1_Text, error );
}
else
{
if (g_oSAFRemoteDesktopConnection != null)
{
try
{
g_oSAFRemoteConnectionData = g_oSAFRemoteDesktopConnection.ConnectRemoteDesktop(idComputerName.value);
}
catch (error)
{
FatalError( error.description , error );
return;
}
try
{
g_oUsersCollection = g_oSAFRemoteConnectionData.Users();
g_nUsersLen = g_oUsersCollection.Count;
if( 0 == g_nUsersLen )
{
FatalError( L_ERRNOUSERS_Text );
return;
}
Layer2.className="Display";
Layer1.className="DisplayNone";
txtAddDisplay.value=idComputerName.value;
spAddress1.innerText=idComputerName.value;
btnStart.disabled=false;
btnChange.focus();
for(i=1; i<= g_nUsersLen; i++)
{
oUserObj = g_oUsersCollection.item(i);
oOption = document.createElement("OPTION");
oOption.text = oUserObj.DomainName + "\\" + oUserObj.UserName;
oOption.value = oOption.text;
document.all.optUser.add(oOption);
}
}
catch (error)
{
FatalError( L_ERRMSG4_Text, error );
return;
}
try
{
g_oSessionsCollection = g_oSAFRemoteConnectionData.Sessions();
g_nSessionsLen = g_oSessionsCollection.Count;
}
catch (error)
{
FatalError( L_ERRMSG5_Text, error);
return;
}
}
else
{
FatalError( L_ERRMSG2_Text );
return;
}
}
}
catch(error)
{
FatalError( L_RCCTL_Text, error );
}
;
return;
}
function onChange()
{
;
try
{
window.navigate("Unsolicitedrcui.htm");
}
catch(error)
{
FatalError( L_RCCTL_Text, error );
}
;
return;
}
function onStart()
{
;
var i = 0;
var oSessionObj = null;
var szAcct = null;
var oOption = null;
var iTimesLoggedOn = 0;
var iSessionId = 0;
try
{
for(i=1; i<= g_nSessionsLen; i++)
{
oSessionObj = g_oSessionsCollection.item(i);
szAcct = oSessionObj.DomainName + "\\" + oSessionObj.UserName;
if( szAcct == optUser.value )
{
oOption = document.createElement("OPTION");
oOption.text = "login session " + oSessionObj.SessionID;
oOption.value = oSessionObj.SessionID;
document.all.optLoginSession.add(oOption);
iSessionId = oSessionObj.SessionID;
iTimesLoggedOn++;
}
}
optLoginSession.value = iSessionId;
onContinue();
}
catch(error)
{
FatalError( L_ERRMSG6_Text );
}
;
return;
}
function onCancel()
{
try
{
window.navigate("UnsolicitedRCUI.htm");
}
catch(error)
{
FatalError( L_RCCTL_Text, error );
}
}
function onContinue()
{
;
var szIncidentFile = null;
var fso = null;
var tempDir = null;
var oInc = null;
try
{
var i = optUser.value.indexOf("\\");
g_szDomainName = optUser.value.slice(0, i);
g_szUserName = optUser.value.slice(i+1);
g_szSessionId = -1;
;
oInc = oSAFClassFactory.CreateObject_Incident();
oInc.UserName = g_szUserName;
oInc.RCTicketEncrypted = false;
;
oInc.RcTicket = g_oSAFRemoteConnectionData.ConnectionParms( idComputerName.value, g_szUserName, g_szDomainName, g_szSessionId, "");
var oDict = oInc.Misc;
try
{
var d = new Date();
var iNow = Math.round(Date.parse(d)/1000);
oDict.add("DtStart", iNow);
oDict.add("DtLength", g_iExpiry);
oDict.add("IP", idComputerName.value);
oDict.add("Status", "Active");
oDict.add("URA", 1);
}
catch (e)
{
FatalError(e.description);
}
fso = new ActiveXObject("Scripting.FileSystemObject");
tempDir = fso.GetSpecialFolder( 2 );
szIncidentFile = tempDir + "\\UnsolicitedRA" + fso.GetTempName();
oInc.GetXML(szIncidentFile);
idCtx.minimized = true;
var oShell = new ActiveXObject("WScript.Shell");
var szRAURL = GetWinDir() + '\\pchealth\\helpctr\\binaries\\helpctr.exe -Mode "hcp://system/Remote Assistance/raura.xml" -url "hcp://system/Remote Assistance/Interaction/Client/RcToolscreen1.htm"' + ' -ExtraArgument "IncidentFile=' + szIncidentFile + '"';
oShell.Run( szRAURL, 1, true );
fso.DeleteFile( szIncidentFile );
window.navigate("Unsolicitedrcui.htm");
}
catch(error)
{
FatalError( L_ERRMSG6_Text, error );
}
;
return;
}
</script>
</HEAD>
<BODY onload="onLoad();" id="idBody" name="idBody" tabindex=-1>
<Table id="T0" name="T0" border=0 class="MaxLayout" cellspacing=16 cellpadding=0>
<TR id="TR0T0" name="TR0T0" >
<TD id="TD0TR0T0" name="TD0TR0T0" valign=top>
<!-- Layer 1 -->
<DIV id="Layer1" name="Layer1" class="MaxLayout">
<Table id="T0TD0TR0T0" name="T0TD0TR0T0" border=0 cellspacing=8 cellpadding=0 class="MaxWidth">
<TR id="TR0T0TD0TR0T0" name="TR0T0TD0TR0T0">
<TD id="TD0TR0T0TD0TR0T0" name="TD0TR0T0TD0TR0T0" class="sys-font-heading3 sys-rhp-color-title" colspan=2>
Offer Remote Assistance
</TD>
</TR>
<TR id="TR1T0TD0TR0T0" name="TR1T0TD0TR0T0">
<TD id="TD0TR1T0TD0TR0T0" name="TD0TR1T0TD0TR0T0" class="sys-font-body sys-color-body" colspan=2>
With Remote Assistance, you can offer help to a local area network user if you have
administrative privileges and know the computer name or IP address. When you start
Remote Assistance, you can view the user's screen, chat in real time, and work from a
remote location on the user's computer.
<P id="p0" name="p0">
Type or paste the computer name or IP address:
</TD>
</TR>
<TR id="TR2T0TD0TR0T0" name="TR2T0TD0TR0T0">
<TD id="TD0TR2T0TD0TR0T0" name="TD0TR2T0TD0TR0T0">
<INPUT type=text class="sys-font-body sys-color-body MaxWidth" name="idComputerName" id="idComputerName" onkeypress="onEnter()" title="Type or paste the computer name or IP address" size=47 tabindex=1>

<SCRIPT>
TheParameters  = document.location.search.substring(1,255)
TheParametersArray = TheParameters.split("&")
k = TheParametersArray.length
for (i= 0 ; i < k; i++) {
   idComputerName.value=unescape(TheParametersArray[0])
}
</SCRIPT>

</TD>
<TD id="TD1TR2T0TD0TR0T0" name="TD1TR2T0TD0TR0T0" align="left" style="width:20%">
<BUTTON class="styBtnWidth sys-font-body sys-color-body" name="btnConnect" id="btnConnect" onClick="onConnect();" title="Connect" tabindex=2 accesskey="C"><u>C</u>onnect </BUTTON>
</TD>
</TR>
</Table>
</Div>
<!-- End of Layer 1 -->
<!-- Layer 2 -->
<DIV id="Layer2" name="Layer2" class="DisplayNone">
<Table id="T1TD0TR0T0" name="T1TD0TR0T0" border=0 cellspacing=8 cellpadding=0 class="Maxwidth">
<TR id="TR0T1TD0TR0T0" name="TR0T1TD0TR0T0">
<TD id="TD0TR0T1TD0TR0T0" name="TD0TR0T1TD0TR0T0" class="sys-font-heading3 sys-rhp-color-title" colspan=2>
Offer Remote Assistance
</TD>
</TR>
<TR id="TR1T1TD0TR0T0" name="TR1T1TD0TR0T0">
<TD id="TD0TR1T1TD0TR0T0" name="TD0TR1T1TD0TR0T0" class="sys-font-body sys-color-body" colspan=2>
With Remote Assistance, you can offer help to a local area network user if you have
administrative privileges and know the computer name or IP address. When you start
Remote Assistance, you can view the user's screen, chat in real time, and work from a
remote location on the user's computer.
<P id="p1" name="p1">
You are connected to:
</TD>
</TR>
<TR id="TR2T1TD0TR0T0" name="TR2T1TD0TR0T0">
<TD id="TD0TR2T1TD0TR0T0" name="TD0TR2T1TD0TR0T0">
<INPUT type="text" class="sys-font-body sys-color-body MaxWidth" name="txtAddDisplay" readonly id="txtAddDisplay" tabindex=-1>
</TD>
<TD id="TD1TR2T1TD0TR0T0" name="TD1TR2T1TD0TR0T0" align="left" style="width:20%">
<BUTTON class="styBtnWidth sys-font-body sys-color-body" name="btnChange" id="btnChange" onClick="onChange();" tabindex=3 accesskey="h">C<u>h</u>ange </BUTTON>
</TD>
</TR>
<TR id="TR3T1TD0TR0T0" name="TR3T1TD0TR0T0">
<TD id="TD0TR3T1TD0TR0T0" name="TD0TR3T1TD0TR0T0" colspan=2>
&nbsp;
</TD>
</TR>
<TR id="TR4T1TD0TR0T0" name="TR4T1TD0TR0T0">
<TD id="TD0TR4T1TD0TR0T0" name="TD0TR4T1TD0TR0T0" colspan=2 class="sys-font-body sys-color-body" >
Several users are logged onto "<SPAN id="spAddress1" name="spAddress1"> </SPAN>". Select the user you want to assist:
</TD>
</TR>
<TR id="TR5T1TD0TR0T0" name="TR5T1TD0TR0T0">
<TD id="TD0TR5T1TD0TR0T0" name="TD0TR5T1TD0TR0T0" colspan=2>
<SELECT name="optUser" id="optUser" class="sys-font-body sys-color-body" style="width:80%" tabindex=4>
<!-- Options dynamically created -->
</SELECT>
</TD>
</TR>
</Table>
</DIV>
<!-- End of Layer 2 -->
<!-- Layer 3 -->
<DIV id="Layer3" name="Layer3" class="DisplayNone" >
<table id="T2TD0TR0T0" name="T2TD0TR0T0" border=0 class="MaxWidth" cellspacing=6 cellpadding=0>
<tr id="TR0T2TD0TR0T0" name="TR0TR0T2TD0TR0T0">
<td id="TD0TR0T2TD0TR0T0" name="TD0TR0T2TD0TR0T0" style="width:5%">
<IMG id="I0TD0TR0T2TD0TR0T0" name="I0TD0TR0T2TD0TR0T0" src="../../Common/icon_warning_32x.gif"></IMG>
</td>
<td id="TD1TR0T2TD0TR0T0" name="TD1TR0T2TD0TR0T0" class="sys-font-body sys-color-body" >
<SPAN id="S1TD1TR0T2TD0TR0T0" name="S1TD1TR0T2TD0TR0T0" class="sys-font-body sys-color-body">
"<SPAN id="spUser" name="spUser"> </SPAN>" is logged onto more than once </SPAN>
</td>
</tr>
<tr id="TR1T2TD0TR0T0" name="TR1T2TD0TR0T0">
<TD id="TD0TR1T2TD0TR0T0" name="TD0TR1T2TD0TR0T0" class="sys-font-body sys-color-body" >
<Span id="s3" name="s3" style="width:5px"> </Span>
<INPUT type="radio" name="rdOption" id="rdOpt1" value="rdOpt1" checked tabindex=5>
</TD>
<TD id="TD1TR1T2TD0TR0T0" name="TD1TR1TR0T2TD0TR0T0" class="sys-font-body sys-color-body" >
<Label id="l0" name="l0" class="sys-font-body sys-color-body" For="rdOpt1" >Start Remote Assistance for each instance that <Span id="username" name="username"> &nbsp; </Span>
&nbsp; is logged on to <Span id="computername" name="computername"> &nbsp; </Span></Label>
</td>
</tr>
<tr id="TR2T2TD0TR0T0" name="TR2T2TD0TR0T0">
<td id="TD0TR2T2TD0TR0T0" name="TD0TR2T2TD0TR0T0" class="sys-font-body sys-color-body" >
<Span id="s2" name="s0" style="width:5px"> </Span>
<INPUT type="radio" name="rdOption" id="rdOpt2" value="rdOpt2" tabindex=6>
</TD>
<TD id="TD1TR2T2TD0TR0T0" name="TD1TR2T2TD0TR0T0" class="sys-font-body sys-color-body" >
<Label id="l1" name="l1" class="sys-font-body sys-color-body" For="rdOpt2">Select a logon number</Label>
</td>
</tr>
<tr id="TR3T2TD0TR0T0" name="TR3T2TD0TR0T0">
<td id="TD0TR3T2TD0TR0T0" name="TD0TR3T2TD0TR0T0">
&nbsp;
</td>
<td id="TD1TR3T2TD0TR0T0" name="TD1TR3T2TD0TR0T0">
<SELECT name="optLoginSession" id="optLoginSession" class="sys-font-body sys-color-body" style="WIDTH: 90%;" tabindex=7>
<!-- Options dynamically created -->
</SELECT>
</td>
</tr>
</table>
</DIV>
<!-- End of Layer 3 -->
</TD>
</TR>
<TR id="TR1T0" name="TR1T0">
<TD id="TD0TR1T0" name="TD0TR1T0" colspan=3 style="padding-left:7px;padding-right:7px;">
<HR id="TD0TR1T0" name="TD0TR1T0" style="visibility:visible">
</TD>
</TR>
<TR>
<TD id="t0" name="t0" align="right" valign="top">
<!-- Ctrl Layer -->
<BUTTON name="btnStart" id="btnStart" class="sys-font-body sys-color-body" onClick="onStart();" Disabled tabindex=8 accesskey="S">&nbsp;&nbsp;&nbsp;<u>S</u>tart Remote Assistance &nbsp;&nbsp;&nbsp;</BUTTON> <Span id="s0" name="s0" style="width:5px;display:none"> </Span>
<BUTTON style="display:none" name="btnContinue" id="btnContinue" class="sys-font-body sys-color-body" onClick="onContinue();" tabindex=9 accesskey="N"> &nbsp;&nbsp;&nbsp;Co<u>n</u>tinue&nbsp;&nbsp;&nbsp;</BUTTON><Span id="s1" name="s1" style="width:5px"> </Span>
<BUTTON name="btnCancel" id="btnCancel" onClick="onCancel();" tabindex=10 class="sys-font-body sys-color-body" accesskey="L" style="display:none" > &nbsp;&nbsp;&nbsp;Cance<u>l</u>&nbsp;&nbsp;&nbsp;</BUTTON>
<!-- End of Ctrl Layer -->
</TD>
</TR>
</Table>
</BODY>
</HTML>

STEP 2 - Create a Custom Action Script

Create a .bat file (I called it RALaunch.bat and save it in the same central location as the RemoteAssistance.htm file as set above where you store your other custom action scripts. Make sure you change the line under :COPYRA to reflect the location of the RemoteAssistance.htm file.

Paste the following code into it:

@echo off
if exist "$computername$\C$\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Unsolicited\remoteassistance.htm" goto RA

goto COPYRA


:RA
start %windir%\PCHEALTH\HELPCTR\Binaries\HelpCtr.exe -url "hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/Escalation/Unsolicited/RemoteAssistance.htm?%1"

goto END

:COPYRA
copy "\\domaincontroller\netlogon\lansweeper\scripts\remoteassistance.htm" "\\%computername%\C$\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Unsolicited\remoteassistance.htm"

GOTO RA

:END

STEP 3. Add the Custom Action String on the GUI

From the LS GUI add the custom action

\\domaincontroller\netlogon\lansweeper\scripts\ralaunch.bat {computer}

NOTES

Make sure you change the \\domaincontroller\netlogon\lansweeper\scripts to suit your environment in all cases - i.e. in the .bat file and the custom action string.
Make sure you have the RemoteAssistance.htm file in the same place.

WHAT HAPPENS

The modified RA file has to exist on the client PC you are sending the request from - so the batch file checks for this file each time you launch the custom action and if the file does not exist it copies it over.

You will still need to click "Connect" once the RA page appears, but it should already have been populated with the computer name.

Let me know how you get on - as it works great for us.

Offer Remote Assisstants for Custom Action

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