OS Summary Bar

[Facilities]

I just installed the demo version from the 18/02/10 and now I get a 1 number with no description on the dafault page.

When I view the source I assume that this will be the offending code.

<td align="left" width="10"><img src="images/" /></td>
<td width="25%" align="left" class="sml" ><a href="default.aspx?item=cust&amp;det=Web40getOSSP&amp;title=Computers with operating system &amp;@OS=&amp;@SP=">
</a> : <b>1</b>&nbsp;</td>

<td align="left" width="10"><img src="images/win200010.png" /></td>
<td width="25%" align="left" class="sml" ><a href="default.aspx?item=cust&amp;det=Web40getOSSP&amp;title=Computers with operating system Win+2000&amp;@OS=Win+2000&amp;@SP=4">Win 2000
SP4</a> : <b>1</b>&nbsp;</td>

[Hemoco]

The fix is implemented in the latest beta (2 March)

[Facilities]

Facilities wrote:
Looking further into the issue i see that the server is being picked up with a IPV6 address.

Does the server also have an IP4 address?
Yes it does, in fact most of our 2008 servers all have IPV6 and our win7 clients too.
I even disabled IPV6 and then removed the computer from lsmanage.exe and then ran lsclient and same results.

Is this the scanner server itself or another server?
The server causing the issue is a test server that we have and not the scanner server.

[Hemoco]

Facilities wrote:
I even disabled IPV6 and then removed the computer from lsmanage.exe and then ran lsclient and same

Do you use lsclient with the /scanonip option?

[its-sysmgt]

Attached is the info you requested.

[Hemoco]

its-sysmgt wrote:
ODYSSEYWEB OS Invalid query

Problem confirmed, it is caused by no service pack applied on the server.
Let's see if we can fix this.

[its-sysmgt]

I am now getting these error messages when scanning these 2 computers.


2/23/2010 2:04:51 AM: Thread was being aborted.
at LansweeperService.sweeperthread.CheckWMIInitialAccessOK(String wmisection, LS_Computer& mycomputer, SqlConnection& sqlcon)
2/23/2010 2:04:51 AM: Uncatched error: sfasu\lumcal\1 Thread was being aborted.
at LansweeperService.sweeperthread.CheckWMIInitialAccessOK(String wmisection, LS_Computer& mycomputer, SqlConnection& sqlcon)
at LansweeperService.sweeperthread.TheSweeper(Object myThreadinfo)
2/23/2010 2:04:54 AM: Thread was being aborted.
at LansweeperService.sweeperthread.CheckWMIInitialAccessOK(String wmisection, LS_Computer& mycomputer, SqlConnection& sqlcon)
2/23/2010 2:04:54 AM: Uncatched error: sfasu\lumcal\1 Thread was being aborted.
at LansweeperService.sweeperthread.CheckWMIInitialAccessOK(String wmisection, LS_Computer& mycomputer, SqlConnection& sqlcon)
at LansweeperService.sweeperthread.TheSweeper(Object myThreadinfo)
2/23/2010 5:57:04 AM: ODYSSEYWEB OS Invalid query
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

[Hemoco]

its-sysmgt wrote:
I am now getting these error messages when scanning these 2 computers.
2/23/2010 2:04:51 AM: Thread was being aborted.

Most likely the WMI is corrupt on these machines, you can try to repair it.

ODYSSEYWEB OS Invalid query

Could you post the output of WIN32_operatingsystem for this computer using WMIC please.

For the computer showing with the blank image on the webpage, could you post the output of tables tblcomputers,tbloperatingsystem,tblcomputersystem (only for the affected computer)

[Hemoco]

Lansweeper wrote:
For the computer showing with the blank image on the webpage

I cannot reproduce, even with your data.

Could you post your definition of : web40OScode

[its-sysmgt]

Nothing is listed in scanned items. All the tabs have nothing listed in them.