Premium Tools Not Working.

[ISD1]

I just installed lansweeper and the premium tools pack, and none of the links, such as "Trigger Scan", or "Take Screenshot" are working when viewing the action screen webpage of a computer.

When I click on one of those links, it asks me, "Do you want to run : 'lstrigger.exe lansweeper compname domain'", I click ok, and nothing happens. Same thing for the "Take Screenshot" link.

Other links such as Ping, Event Viewer, or Tracroute do not even pop up a confirmation box...nothing happens at all.

What do I need to do to get this stuff working?

[rhdmis]

I believe I'm having the same problem. I installed IE Tab and even tried running IE itself (yikes!) but no go.

Almost nothing in the left pane works in either browser. On the premium options I modified, I do get a confirmation request, then nothing.

On IE, I get a tiny error at the bottom left:

"Automation server can't create object"

http://server/default.aspx? item=compdetail&comp=[COMPUTER NAME]


I get no action whatsoever with IE Tab on Firefox.

[Hemoco]

rhdmis wrote:
I believe I'm having the same problem. I installed IE Tab and even tried running IE itself (yikes!) but no go.

Almost nothing in the left pane works in either browser. On the premium options I modified, I do get a confirmation request, then nothing.

On IE, I get a tiny error at the bottom left:

"Automation server can't create object"

http://server/default.aspx? item=compdetail&comp=[COMPUTER NAME]


I get no action whatsoever with IE Tab on Firefox.

Did you change the internet explorer security configuration?

[Hemoco]

As stated in the documentation internet explorer is required to make the actions work (because it uses active-x controls)

What many people use is IEtab : https://addons.mozilla.org/en-US/firefox/addon/1419

[ISD1]

No, none of the other actions work. We do not use internet explorer here...Firefox is our supported browser. Is it not supported?

[Hemoco]

Are the other actions working (ping, ...)
If not you need to change your internet explorer security settings (see the documentation for details)

See this thread for the other tools : http://www.lansweeper.com/forum/yaf_postst1126_Cant-get-premium-update-to-install.aspx