Lansweeper auth down

[GDN-James]

Since I don't see an official notice here, here is the response I got from lansweeper support.

Hello James,

Thank you for contacting Lansweeper Support.

We understand you're experiencing issues attempting to log in to your Lansweeper Site.

We're currently experiencing a broader service disruption that is impacting app.lansweeper.com and access to our backend systems. This disruption includes authentication services such as multi-factor authentication (SSO) and is the likely cause of the login issues you and your users are encountering.

Our engineering team is actively investigating this issue with the highest priority, and we're working to restore full service as quickly as possible. We truly understand how critical access to Lansweeper is for your daily operations, and we sincerely apologize for the inconvenience this is causing.

To further assist us in reviewing the specific behavior you're experiencing, particularly if you're seeing an error 504, please provide a HAR (HTTP Archive) file and screenshots or recording of the issue. This will give us crucial details about the network communication.

Here's how to capture a HAR file:

1. Open Developer Tools: In your browser, open the Developer Tools from the menu (typically Menu > More Tools > Developer tools), or by pressing F12 (or Fn-F12) on your keyboard.
2. Go to the Network Tab: Click on the Network tab within the Developer Tools.
3. Start Recording: Look for a round record button (usually red) at the top left of the Network tab. Make sure it's red; if it's grey, click it once to start recording.
4. Preserve Log: Turn on the "Preserve log" option.
5. Clear Existing Logs: Use the clear button (a circle with a diagonal line through it) right before trying to reproduce the issue to remove any unnecessary previous information.
6. Reproduce the Issue: Attempt to log in or navigate to the affected page in Lansweeper to trigger the error.
7. Save HAR File: Once the error appears, right-click on the grid of network requests in the Network tab and choose "Save all as HAR with content" (or similar option).
8. Capture Screenshots: Take screenshots showing the specific error message, especially if it's a 504 error, or any other unexpected behavior on the screen.

Please attach both the HAR file and the screenshots to your reply. This information will be invaluable as our team works to diagnose and resolve the ongoing disruption.

Kind regards,

Lansweeper Support Team

[Obi_1_Cinobi]

Hello there!

Thanks for sharing the reply from tech support!

For anyone interested in updates, you can refer to our status page: https://status.lansweeper.com/

We have already rolled out some fixes. You can refer to these community posts as well:

• https://community.lansweeper.com/t5/general-discussions/ongoing-issue-with-the-authentication-provid...
• https://community.lansweeper.com/t5/general-discussions/error-accessing-lansweeper-cloud/td-p/82273

If you need technical support and have issues with accessing the Support Portal, please use this URL instead: https://www.lansweeper.com/contact/contact-support-case/