Questions about Support Provider license

[ninja6o4]

Hi,
I represent an IT consulting firm and had a few questions about the support provider license/Lansweeper in general:

1) I understand that LS Premium supports multiple domains, a critical requirement for when we are auditing our various customers. From what I have read on the forums here, LS needs to be installed locally at each site. We do not create VPN connections to each of our customers, so how can we get the individual customer audit information from their local site to our main office for evaluation/monitoring?

2) I love that LS is SQL based. I also am very interested in the custom fields aspect of LS. Is it possible to leverage the tables that LS uses/populates and pull that information into a Sharepoint 2007/Infopath site? This would allow visibility to some of our other non-technical staff that might require general report information for our customers.

3) The customizations of LS are one of the best features available. If we do have to create local installations at each customer site, is there an easy/fast way to import the same settings that we can apply at each customer site, rather than customizing it for every single site?

4) Related to #2... Can I use the custom field or insert my own in the SQL table to create a relationship between LS customer information and other information? For example, we use Connectwise internally for service tracking/customer contact information, and I'd like to utilize Sharepoint to be able to pull up a customer, see their contact information from ConnectWise and basic network information from LS.

Thanks in advance.

[Hemoco]

1) I understand that LS Premium supports multiple domains, a critical requirement for when we are auditing our various customers. From what I have read on the forums here, LS needs to be installed locally at each site. We do not create VPN connections to each of our customers, so how can we get the individual customer audit information from their local site to our main office for evaluation/monitoring?

You will always need some way to connect to the site.
Maybe you can publish their lansweeper website on a protected URL?

2) I love that LS is SQL based. I also am very interested in the custom fields aspect of LS. Is it possible to leverage the tables that LS uses/populates and pull that information into a Sharepoint 2007/Infopath site? This would allow visibility to some of our other non-technical staff that might require general report information for our customers.

If you know SQL server you can basically do with it what you want, just make sure that you give your custom tables a specific name so that they do not conflict with future upgrades (tblNINJA... or something)
I also wouldn't recommend changing the current tables.

3) The customizations of LS are one of the best features available. If we do have to create local installations at each customer site, is there an easy/fast way to import the same settings that we can apply at each customer site, rather than customizing it for every single site?

Everything is stored in the database so you can create your own SQL scripts to create all reports/settings needed with one push on the button.

4) Related to #2... Can I use the custom field or insert my own in the SQL table to create a relationship between LS customer information and other information? For example, we use Connectwise internally for service tracking/customer contact information, and I'd like to utilize Sharepoint to be able to pull up a customer, see their contact information from ConnectWise and basic network information from LS.

See question 2, just make sure you give the new tables a unique non-conflicting name.