Issue getting License Key

[rfuentes]

After seeing a few posts about license key issues, it's obvious there a disconnect.  Creating a case through the support portal isn't helping either.  Lansweeper needs to fix the issue.  As I'm a new sweeper, this is not a good first impression for me.

I purchased an annual license for Lansweeper Starter (2000) on Dec 16, 2025 and received confirmation (525213159).  I never received my license key.  I created a support case (00654764) Dec 18, 2025 and haven’t heard back.

Others with the same issue:

https://community.lansweeper.com/t5/general-discussions/havent-received-lansweeper-license-key/m-p/8...

https://community.lansweeper.com/t5/general-discussions/lansweeper-license-renewal/m-p/40921

https://community.lansweeper.com/t5/billing-related-questions/renew-your-lansweeper-subscription/ta-...

https://community.lansweeper.com/t5/general-discussions/i-haven-t-receive-license-key/m-p/85471

https://community.lansweeper.com/t5/general-discussions/haven-t-received-license-key/m-p/82145

[FrankSc]

Dear, 

Our apologies for this. We are contacting our Sales team for this.
They will be in touch with you soon.