Scan client problem

[elviarosas]

I had run the lsclient from my computer, but it appears not scanned in the Digital dashboard at Lansweeper console. This same problem happends with others computers, what is the problem? which should be the configuration in the client?
Thanks in advance

[elviarosas]

We apply windows firewall policy, for remote admin, it works in 5 clients, but we have others that doesn't works.I got these error:
Cannot connect to DCOM port 135 : Firewalled? (EROSAS)
The RPC server is unavailable 0x800706BA (erosas.imsalum.com, EROSAS, 172.18.4.187)

How can we solve this problem?

Best Regards!

[Hemoco]

elviarosas wrote:
Cannot connect to DCOM port 135 : Firewalled? (EROSAS)

Make sure that the firewall policy is working (or maybe a third party firewall is blocking access)
You can check the firewall config by typing:
netsh firewall show state

[elviarosas]

network connection is fine.
I had turned off Windows Firewall.
Wich firewall are you talking about? what should i ask to the technical support team in my company?

Regards

[Hemoco]

elviarosas wrote:
network connection is fine.
I had turned off Windows Firewall.
Wich firewall are you talking about? what should i ask to the technical support team in my company?
Regards

Check if any other software firewall is installed on the client or anything else that might cause this network problem

[Hemoco]

This is most likely caused by a software firewall (cisco?) or a really bad network connection.

[elviarosas]

This is the error that appears in the web console
Wmierror Call was canceled by the message filter. (Exception from HRESULT: 0x80010002 (RPC_E_CALL_CANCELED)) EROSAS (172.18.4.187)
What should I do?
Regards

[Hemoco]

You can see the detailed errors in the web interface.
Most likely it's this : http://www.lansweeper.com/kb/notfound.aspx
or this : http://www.lansweeper.com/kb/accessdenied.aspx