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Unable to scan

sadhana
Engaged Sweeper

‎06-18-2012 03:45 PM

We are using trial version,I tried to scan set of computers wherein I am unable to get it scanned suddenly.I can see message as service stopped as shown in the image below.I also have started the lansweeper.services and checked but still issue dint get resolved.what should I do now
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3 REPLIES 3
Hemoco
Lansweeper Alumni

‎06-18-2012 03:57 PM

Please contact us at support@lansweeper.com and provide us with your Errorlog.txt file, found in Program Files\Lansweeper\Service.
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sadhana
Engaged Sweeper

‎06-18-2012 03:54 PM

I have started the service but still the issue is same..
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Hemoco
Lansweeper Alumni

‎06-18-2012 03:48 PM

If the service was successfully restarted, you should no longer see the "service stopped" message in the web console.

Could you try starting the service as shown in the screenshot attached to this post. If you receive an error message, please contact us at support@lansweeper.com and provide us with a screenshot.
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