Windows Remote Assitance

[sseal]

I use added a "Remote Assistance" link in my custom actions, this allows us to use the built-in windows remote assitance to offer help to remote computers. Here is the syntax to use on vista and Windows 7 Hosts:

msra.exe /offerra {computer}

and for WIndows XP hosts (you will have to type the computer name):

"%ProgramFiles%\Internet Explorer\iexplore" hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

Please note that you must run the correct command depending on what OS YOU are running, not the client.

[FWBB]

thanks, this works great.

as we still run a lot of XP, i ended up combining the scripts from : http://www.lansweeper.com/forum/yaf_postst521_Offer-Remote-Assisstants-for-Custom-Action.aspx

and launching the bat file from the other post in your vbs script.
instead of the native ORA htm file, it just calls

Return = WshShell.Run("\\servername\lstools\offerra\ralaunch.bat "& ComputerName, 1)

[sseal]

So I had a bit of time anyway:

ComputerName = Wscript.Arguments(0)
strComputer = "."
Set objWMIService = GetObject("winmgmts:{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")
Set colOperatingSystems = objWMIService.ExecQuery ("Select * from Win32_OperatingSystem")

For Each objOperatingSystem in colOperatingSystems
strOS = objOperatingSystem.Caption
If strOS = "Microsoft Windows XP Professional" Then
Set WshShell = WScript.CreateObject("WScript.Shell")
Return = WshShell.Run("iexplore.exe hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm", 1)
Else
Set WshShell = WScript.CreateObject("WScript.Shell")
Return = WshShell.Run("msra.exe /offerra "& ComputerName, 1)
End If
Next 

Just save this as OfferRemote.vbs and put it in your lansweeper tools share. the command to call it would be:

cscript.exe \\SERVER\lstools$\OfferRemote.vbs {computer}

[sseal]

Good idea! I probably won't write that as all of our support staff have Vista our higher and I have allot of other stuff going on at work right now.

[Hemoco]

Maybe you can wrap it in one vbs script and detect the computer version before launching the command.