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Configuring & Using the Helpdesk

Configure and use Lansweeper's Helpdesk, which includes a ticketing system, knowledge base, calendar, and more.

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Knowledge Base Articles

Introduction to the help desk

Learn about the Lansweeper help desk. The help desk includes a ticketing system, knowledge base, calendar, and more. This article provides an introduction to the Lansweeper help desk. From version 6.0 onward, the Lansweeper software includes a fully...

Lansweeper by Lansweeper Tech Support
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Choose the helpdesk language

From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. The helpdesk portion of Lansweeper can be displayed in each user's preferred language. English, Dutch, French and German are built-in language options, but you can...

Lansweeper by Lansweeper Tech Support
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Hide the Helpdesk menu

From version 6.0 onward, the Lansweeper Classic software includes a fully functional helpdesk. At its core, the helpdesk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that allow...

Lansweeper by Lansweeper Tech Support
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Create ticket templates

From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. At its core, the Lansweeper helpdesk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that al...

Lansweeper by Lansweeper Tech Support
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Configure and use ticket filters

When dealing with a large number of tickets in the helpdesk, agents need a way to structure those tickets into various overviews. To structure the tickets they work on, agents can use ticket filters. Ticket filters are lists of tickets that meet cert...

Lansweeper by Lansweeper Tech Support
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Configure service-level agreements

Service-level agreements (SLAs) help you ensure that tickets are responded to by agents in a timely manner. They allow you to set company standards for the handling and resolution of tickets, to ensure user satisfaction. You can create specific SLAs ...

Lansweeper by Lansweeper Tech Support
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Delete tickets from the helpdesk

No one apart from the built-in admin has the ability to delete tickets by default, to avoid gaps in the ticket history. You can however manually give users the right to permanently delete tickets from the helpdesk and Lansweeper database.  Browse to ...

Lansweeper by Lansweeper Tech Support
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