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Exclude a specific service in scanning
I am very new to Lansweeper being given this app to support 2 weeks ago. Daily I see Other Scanning Issues reported. The majority of the issues are the Print Spooler service. This service is disabled by default per a cyber policy set. Is there a w...
Customize website user interface
Hello everyone !My last project was about to configure the Lansweeper helpdesk. It take me sometimes but now it works perfectly and helping our employees to create and track tickets more easly !But it still few stuff to configure to let the things be...
Automatic ticket creation by email
Hello, I would like to know if it is possible to create a ticket automatically by sending an email to a certain adress.Example:Our monitoring system detects an issue on a server;Monitoring system sends email to it support team (example@example.com)La...
SSO cloud with AzureAD
Hi all,I've set up our cloud site with Azure AD. I added our AD security group into the app as a user in AD.I am able to add users to the SSO owners, but when users log in they are asked to create a site and do not go to the landing page. Did I miss ...
Resolved! Video Card scans on Lansweeper: Video card RAM reported incorrect
Hi,It was brought to my attention by a colleague that data held in a report containing video card RAM was incorrect. When scanning an NVIDIA Quadro M6000 24GB, the 'AdapterRam' value for the card is 4095, despite the card having 24GB of vRAM. My repo...
Is it possible to reference custom fields in custom actions?
HiI would like to create a custom action for teamviewer. I would like to populate one of the custom fields with teamviewer's ID. Then create a custom action to launch teamviewer and pass the computer ID to it.ThanksMax
Cloud portal "Software" install counts includes non-active assets
When in Lansweeper Cloud and going to the Software tab and searching for a product, say.....Foxit, it returns the results of all the scanned assets, however in its "Software Installs" totals it includes non-active assets. This is a change from the lo...
Error when creating installation
Hi, I'm trialing LanSweeper and I've come across a major issue when installing the application on our servers. I've tried several servers, existing 2019 dev server, brand new 2016 server, legacy 2012R2 server and all are having the same issue. I've t...
Resolved! tblADComputers.Description not refreshing for assets?
Hey Sweepers,Does anyones tblADComputers.Description update when a modification is made to the computer description field in Active Directory? I'm noticing that ours have gotten out of sync. Any ideas?
View the SNMP community string in on-prem Credentials
Hi....looking to disentangle our SMTP credentials as it looks as if we have multiple credentials for the same asset. Is it possible to recover, or view the community strings for existing credentials.... The checkbox shown below when creating a new ...
Feature Request: Ping Colum Filter
When running report all the columns have ability to filter results but not the PING column. Would be nice to have ability without modifying reports to have toggle or drop down selector option to show offline or online assets.
Device Warranty Report Help
Hey everyone,Requesting some help with a report which can display the counts of our device warranties in a summary:Out of Warranty | Count Amount1 Year Warranty Remaining | Count Amount2 Year Warranty Remaining | Count Amount3 Year Warranty Remaining...
Resolved! LAPS Credentials setup
Hi,I'm following the new article to setup LAPS credentials for scanning.Scan a Windows computer with LAPS - Scanning your network - Lansweeper CommunityWe have LAPS in our environment and have been using it for a while. I have done the following per ...
Scanning servers as "servers" instead of "windows"
Hi there,I would like to scan a server with the asset type "server", but they are tagged with the type "Windows" and i can't change the type manually. How can i tell LS to scan the servers as type "server"?Thank you.
Database field for Dell Monitor Express Code?
I am trying to get a report of my Dell monitors which shows either the Service tag or Express Code. I cannot find that field in the database, but the Express Code DOES appear for each monitor when I pull one up individually (see attached screenshot)...
