02-11-2022 01:44 PM
08-05-2022 07:34 PM
I've set mine this way. Under Ticket Filters, Status, only check the Closed filter (1), then under Type only select the type for your service tickets. Mine is labeled "IT Support" (2). Save the filter using the floppy icon above the filters (3).
Once that's setup you can now select the saved filtered list (4) and click the search box (5) on the left to search for the information you're looking for.
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