Add custom fields for ticket imports

[xPaul]

I am currently trying to figure out how ticket import works on lansweeper helpdesk. I am already able to import some tickets but I am not able to add any custom fields I created on the website to the to be imported tickets. I can upload them without recieving any error messages but there are not custom fields shown on the imported tickets on the website. I did add each field as a column at the end of the template's column list as you can see at the screenshot below.

[Esben_D]

Hmm, as long as the custom fields have been created in Lansweeper prior to import, it should work. If it doesn't I would recommend sending an email to our support team so they can check what the cause is.