→ Having trouble accessing our new support portal or creating a ticket? Please notify our team here

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CHRLAU
Engaged Sweeper III
Sometimes we´ll need to contact external consultants etc. about a request or incident and then change the user to the external user or support company helpdesk otherwise I can not sent mail from the ticket to the. By doing this I´ll lose info about which user the ticket concerning in first place. Any workarounds or setting I have not found?


Maybe add to wishlist to choose field type "User" and then just add a field to the ticket type from which a user can be slelected and just choose name of field "User started ticket" or "user concerning". Maybe also who started the ticket om behalf of other user. Could be a superuser started a ticket om behalf of other user.
1 REPLY 1
dcolon
Engaged Sweeper
Have you tried just adding them to the 'CC Users' field? It sounds like that's what you want.