Add Priority to ticket list

[OptusIT]

I would like the ticket priority to be added to my list of all Open Tickets but I don't see it listed and I don't know how to add it.

[Bruce_B]

It's currently not possible to display this information in text form. You may be able to use color-blind friendly colors for your priorities though (Configuration\Ticket Content).

I've forwarded your request to show both priority color and text to our development team though so they can take it into consideration when they rework the ticket priority visibility.

[OptusIT]

What if we have colorblind employees? Is there any way to get the priority as text in the ticket list?

[Bruce_B · Accepted solution]

The priority of tickets is visible by default in the helpdesk view, as indicated in the screenshot below. A color is shown at the left hand side of every ticket line, using the colors set up for your ticket priorities under Configuration\Ticket Content. We are planning on making this effect more pronounced in a future release, we don't have an estimated release date for this feature update yet.