Apple Devices not scanned

[SR_NSI]

Hi Team,

I am working on Lansweeper since one year now.

One of my installations has an "issue" (strange behavior) while scanning Mobile device through Intune.

All Android mobile device were correctly scanned.

But there are no Apple devices.(despite those are well enrolled).

Do you have some information/tips please?

Many thanks.

Steve

[DavidPK]

Hi,

If all the requirements are being met.

Our tech support team should be able to assist you with this. 

How to contact support?

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.