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Resolved! LANSweeper basic questions

Hello All,We have recently purchased LANSweeper Ultimate license for 4000 assets and are in the phase of initial implementation,following are the queries that need to be looked into specifically :1) Asset state history is not available in LANSweeper,...

JeetJ by • Engaged Sweeper
  • 9442 Views
  • 4 replies
  • 0 kudos

Tracking/Linking non scanable assets in Lansweeper

We need to be able to record non-scanable but valuable assets that are assigned to users and were hoping to be able to do all of it in Lansweeper. I am finding that the non scanable asset tracking is the weakest feature of Lansweeper since it does no...

mdixon by • Engaged Sweeper
  • 8302 Views
  • 3 replies
  • 0 kudos

Lansweeper Not Updating the Database

Once a device is removed off the network it does not automatically delete that device. This causes some problems and requires an administrator to keep track of all users and devices they have deleted from Active Directory and then go back into Lanswe...

Remove installed AutoCAD patch

We recently used Lansweeper to install the AutoCAD 2018.1.1 update (patch) and then discovered that it breaks an important feature we use quite a bit. As you can imagine, we would now like to remove it. However, since it's a patch, it doesn't show up...

mmb by • Engaged Sweeper
  • 5505 Views
  • 1 replies
  • 0 kudos

Removing Old Assets - Not working?

Maybe I'm missing something here but my installation of Lansweeper appears to be lying to me. Our server cleanup settings are set to 'Permanently delete assets not seen in the last 60 days'. However, I have a number of assets that are much older that...

doone128 by • Engaged Sweeper III
  • 12485 Views
  • 4 replies
  • 0 kudos

Licence management

Hi,on the search bar, i've searched "project professional..".there are 4 assets listed.But there is no Project pro licence key inside the Recovered Licence keys of one of those assets Why lansweeper is able to detect software, but not all the Product...

Switch to IIS from IIS Express

We are currently running lansweeper in production using IIS Express on Server 2012 R2. We have been discussing moving to IIS this week. Is there any way to do this without a complete re-install of lansweeper?

MikeHenson by • Engaged Sweeper II
  • 16854 Views
  • 3 replies
  • 0 kudos

Close ticket without sending email

Hello,I have a few unsolicited emails that came into our helpdesk inbox and they have created tickets. When I close the ticket it sends an email to the originator. I get an auto reply back EVERY time and it re-opens the ticket.I have changed the use...