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Engaged Sweeper III
Hello,

Cause of the gdpr we want to archive / delete old users and tickets.

What is the best way to do this?



3 REPLIES 3
IainCaldwell
Lansweeper Employee
Lansweeper Employee

Is it just tickets you have this requirement for or do you need it for other data items in the platform e.g. assets?

Cheers Iain

Hello,

This is specifically for tickets.

For other data, cleaning options exists and seem sufficient (Asset Cleanup Options).

For helpdesk tickets, I couldn't find any options...

Thanks for your help.

Regards.

Stéphane
Engaged Sweeper II

 

Hello, I have the same GDPR compliance problem.

Did you find a solution for deleting old tickets? 

Regards.