Archive / Delete

[dop]

Hello,

Cause of the gdpr we want to archive / delete old users and tickets.

What is the best way to do this?

[IainCaldwell]

Is it just tickets you have this requirement for or do you need it for other data items in the platform e.g. assets?

Cheers Iain

[Stéphane]

Hello,

This is specifically for tickets.

For other data, cleaning options exists and seem sufficient (Asset Cleanup Options).

For helpdesk tickets, I couldn't find any options...

Thanks for your help.

Regards.

[Stéphane]

Hello, I have the same GDPR compliance problem.

Did you find a solution for deleting old tickets? 

Regards.