2 weeks ago
The reopened tickets will be repeatedly re-sent to the Inbox and then to the archive. Only by deleting them from the Inbox immediately can they be re-sent at noon. What solutions are recommended?
Thursday
@AllenWu_1203
Our tech support team should be able to assist you with this. Please open a ticket in our support portal.
Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away.
Using the GatherLogs tool.
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