Asset showing as AD Enabled and OU when no longer on the domain

[Ben-rutherford]

Good Afternoon, The issue we are having is that typically the lifecycle of office PC's means that once new PC's are bought in the office the older ones are then removed from the domain and AD. and turned into home PC's 

These home pcs then have the Lansweeper agent installed so that we can keep pulling the information from them when they are at the home of the user. 

In Lansweeper we have noted that it still shows as Enabled in AD as well as still holding OU details. 

Is there a way of getting this to update? or would we be better off deleting the asset entirely? as this machine is no longer in AD.

Regards
Ben

[Ben-rutherford]

Many thanks for your response, 

So are you suggesting that we Delete the asset entirely and await for it to receive the up to date info from the LS agent installed on the pc (as we still want to collect the data from the PC it is just no longer on the onsite AD). 

We hve this option set correctly It just doesnt seem to recognise that it is no longer on the AD. 

Regards
Ben

[ErikT · Accepted solution]

Hi @Ben-rutherford ,

If you have enabled the proper settings and the AD information is not refreshing then indeed delete the asset after you have deleted it from AD. The next agent scan will bring it back into the database.

[ErikT]

@Ben-rutherford 

When you delete the computers from AD they will still be present in the Lansweeper database with all scanned data. 

The AD data should be refreshed if you have the proper settings enabled.
Scanning > Scanning targets > Scanning scope