Asset types and Jira import

[SUMO]

Hello Community!

I hope to find a solution here. I will try to explain what we are trying to achieve.

Our aim is to build a proper CMDB using the Jira Assets tool, incorporating company access management and various other elements.

One of the tasks is to sync different "asset types" from Lansweeper into the Jira Assets tool. These assets include:

• Laptops
• Computers
• Domain servers
• Other similar devices or services in our network, totaling over 2000.

We have configured an integration using the Lansweeper add-on.

Here is the problem:

The add-on can only pull predefined "asset types" that have objects in them. By default, all Windows machines are assigned to the "Windows" asset type, which includes all computers, laptops, domain controllers, DNS servers, and other Windows-related items.

My question is:

How can we:

1. Import laptops as a separate category in Jira Assets
2. Import computers as a separate category in Jira Assets
3. Import domain users as a separate category in Jira Assets
4. Import domain groups as a separate category in Jira Assets, etc.

If a server holds more than one service (e.g., DNS, Active Directory), and Lansweeper sees it as a "Windows" asset type, how can we decompose the same object into different "asset types" and import them into Jira Assets?

Thank you,

M.

[SUMO]

Hi, @IainCaldwell 

The main idea is to enable the mapping of LS attributes to Jira attributes, allowing for the creation of a customizable root tree in Jira Assets.

For two-way synchronization, if LS is used by separate teams, having information in LS about which tickets are associated with a CI'ses from Jira would be useful. However, this depends on the specific needs of each org.