Auto assign Ticket Type based on Keyword(s) in subject line

[jkrelic]

I would like to have the feature to auto assign a ticket type based on keyword(s) in an emails subject line. Specifically I have a ticket type that I used for creating and removing users in ADUC and it would be nice to auto assign that type to my HR requests of adding/removing an employee without having to manually select that type myself.

[jkrelic]

Thank you. I found it.

[Bruce_B · Accepted solution]

What you're looking to do is already possible in the current version of Lansweeper, I've moved your topic to the helpdesk questions section of Lansweeper.

You can use the ticket dispatching functionality for this. You can set this up under Configuration\E-mail Settings, scroll down to the Ticket Dispatching section. The Condition "Subject" with the "Like" parameter can be used.