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Resolved! Completely Turn Off Auto-Generated Tickets from Emails

Hello,We're looking for a way to completely turn off the feature that auto generates tickets based on incoming emails. Previously we've got around this by not adding an incoming email server to the email settings. Unfortunately this band-aid solution...

tshaw by • Engaged Sweeper
  • 2569 Views
  • 2 replies
  • 1 kudos

The new forum is confusing. Please help me navigate it.

How do i search only in "Deployment Packages"How do i view the Most Viewed posts in "Deployment Packages"?Why, if i select "Deployment Packages" and then select most viewed, does it show me the most viewed posts overall and not in the community i sel...

ThoKl by • Engaged Sweeper II
  • 1260 Views
  • 1 replies
  • 1 kudos

Scanning target not scanning report assets

After update to 10.2.1.0, LanSweeper is not scanning all assets in a report at scheduled time. I have rebuilt the scanning target, tried disabling/reenabling, but still not scanning assets at scheduled time. Is there anything else to try?

zinger3031 by • Engaged Sweeper II
  • 1034 Views
  • 0 replies
  • 1 kudos

Version 10.2.0.0

The search bar to the far right of the GUI should be moved back to the left or the drop down information should be justified to the left. Now when I search for a user all of the information that drops down is cut off by the interface. Please fix or s...

Cisco WLC, AP's and OIDs

So, i noticed our AP's just show as a "network device" and decided we need to clean this up. after adding the MIBs i got the OIDs scanned however the AP's don't populate. after looking at this closer i noticed that the OIDs are different for each AP ...

dschumm by • Engaged Sweeper
  • 2043 Views
  • 1 replies
  • 1 kudos

Resolved! SLA Pause

Hi,Is there an option to pause SLA with certain Ticket state ?I mean we need to call outside service to fix something up, and then we'd like to put state "on hold" and we'd like to pause SLA until problem is resolved by outside service.I know we can ...

WI by • Engaged Sweeper
  • 1582 Views
  • 1 replies
  • 1 kudos
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