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‎05-14-2014 03:42 AM
Lansweeper sees the phone and pulls version information from the device.
It does not pull the MAC address information, get this error.
New scan found 0 MAC addresses, the existing record has 1. Check your SNMP and SSH connections.
It does not pull the MAC address information, get this error.
New scan found 0 MAC addresses, the existing record has 1. Check your SNMP and SSH connections.
Solved! Go to Solution.
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‎05-17-2014 12:45 AM
At the moment, only HTTP appears to be enabled. (Either that, or your SNMP credential is incorrect.) Keep in mind though that you should perform any connection tests from your Lansweeper server to simulate what the Lansweeper service is doing. Tests performed from other machines are not reliable for troubleshooting purposes.
Could you contact support@lansweeper.com and provide us with:
- Link to this forum thread.
- Screenshot of the phone's Lansweeper webpage, so we can see how it was initially scanned (with which protocol).
- Output of a new device test performed to the phone *from your Lansweeper server*.
Could you contact support@lansweeper.com and provide us with:
- Link to this forum thread.
- Screenshot of the phone's Lansweeper webpage, so we can see how it was initially scanned (with which protocol).
- Output of a new device test performed to the phone *from your Lansweeper server*.
3 REPLIES 3
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‎05-17-2014 12:45 AM
At the moment, only HTTP appears to be enabled. (Either that, or your SNMP credential is incorrect.) Keep in mind though that you should perform any connection tests from your Lansweeper server to simulate what the Lansweeper service is doing. Tests performed from other machines are not reliable for troubleshooting purposes.
Could you contact support@lansweeper.com and provide us with:
- Link to this forum thread.
- Screenshot of the phone's Lansweeper webpage, so we can see how it was initially scanned (with which protocol).
- Output of a new device test performed to the phone *from your Lansweeper server*.
Could you contact support@lansweeper.com and provide us with:
- Link to this forum thread.
- Screenshot of the phone's Lansweeper webpage, so we can see how it was initially scanned (with which protocol).
- Output of a new device test performed to the phone *from your Lansweeper server*.
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‎05-14-2014 10:15 PM
Can you please send us the output of the device tester for this device.
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‎05-14-2014 10:23 PM
Lansweeper wrote:
Can you please send us the output of the device tester for this device.
Hrmm, could have sworn this phone has SNMP...
Lansweeper DeviceTester 5.1.0.7
Scanning Lansweeper Service (on this machine)..
Status: Service not found
Version: Executable not found
Pinging 192.168.53.16
Ping ok.
Scanning TCP ports..
Open ports:
80 (HTTP)
Closed ports:
21 (FTP)
22 (SSH)
23 (Telnet)
25 (SMTP)
135 (EPMAP)
139 (NetBIOS Session Service)
443 (HTTPS)
445 (SMB)
9100 (Jetdirect)
Scanning netbios (UDP)..
Could not scan netbios
Scanning SIP..
SIP: SIP/2.0
User-Agent: Avaya B179 2.3.9
Scanning HTTP..
Url: http://192.168.53.16
Response Uri: http://192.168.53.16/
Connection: close
Content-Length: 536
Content-Type: text/html; charset=iso-8859-1
Date: Wed, 14 May 2014 18:21:29 GMT
Last-Modified: Mon, 28 Oct 2013 09:50:06 GMT
Server: mini_httpd/1.19 19dec2003
Title: Avaya B179
Scanning SNMP..
SNMP disabled or wrong community
WARNING: LANSWEEPER SERVICE NOT FOUND!
Done.
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