Unable to open support ticket
When I try to open a support case I get:Sorry an unexpected issue occurred, please follow the instructions below to notify our team.
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Cisco Switch VLAN ID from SNMP
We have Cisco switches that we are scanning with SNMP and we get a lot of great information!We are however missing the ID/number of the VLAN (like "1234") of each port, we can see with Wireshark that it is collected under OID 1.3.6.1.4.1.9.9.68.1.2.2...
Resolved! Unable to log support cases
I am unable to log support cases. I am greeted with this message when creating a case.Sorry an unexpected issue occurred, please follow the instructions below to notify our team.
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Resolved! Error During lansweeperdb backup
I am attempting to update the lansweeper software and following the steps to back up the database beforehand. Services are stopped and my account has permissions. I have received an error stating "Cannot use the backup file -filePath- because it was ...
Resolved! Helpdesk Email stopped working after upgrade to 11.1.0.11
I upgraded our LS to 11.1.0.11 last night and this morning emails to helpdesk are not getting logged and no emails are sent to agents. If a user goes to the portal and submits a ticket from the portal, the ticket is created in LS and agents receive ...
migrate different server database data lost
I try to migrate the lansweeper on windows 2012R2 to windows 2019I refer the information as below website https://community.lansweeper.com/t5/lansweeper-maintenance/move-your-lansweeper-installation-to-a-different-server/ta-p/64270 the lansweeper the...
How to create a dynamic group for a user OU
I want to create a dynamic group that groups the machines of users belonging to a specific user OU.Example: Those in the user OU named Technology.Since in the filter options, I only see Machine OUs.
