Bind E-Mail Accounts to special Ticket-Type

[Peter_Riederer]

Hello,

we have two email adresses (support and purchase) and we also have two ticket types (support and purchase). Is it possible to set the ticket type for mails coming from purchase automatically to the ticket type purchase and of course support to support?

Thanks a lot in advance.

Peter

[Peter_Riederer]

Just added a Ticket Dispatching Rule and works like a treat.