Cannot get warranty information

[rgibson]

We have all Dell workstations and laptops with the exception of a couple of Lenovo devices. Warranty information does not seem to be working. Clicking on the serial number of the Dell machine in the Lansweeper console doesn't bring up the proper Dell page either. I ran a script I found in another thread and here are the errors.

Parsing error: Cannot parse 'https://www.dell.com/support/troubleshooting/us/en/04/TroubleShooting/Display_Warranty_Tab?name=TroubleShooting_WarrantyTab'

Parsing error: Cannot parse 'http://support.lenovo.com/templatedata/Web%20Content/JSP/warrantyLookup.jsp?country-code=897&sysSerial=R9V5KAF&sysMachType=4242EG7

[Hemoco · Accepted solution]

You can upgrade to version 5.1 (RC) from the forum to fix this problem (or wait till the final version is released)

[nlee]

I'm seeing these same errors as well. I suspect Lansweeper will update to fix this in the next patch.

[gglynn]

The automatic HP warranty lookup doesn't appear to be working in the latest version of Lansweeper, either. I suspect it's because HP has changed their warranty lookup page again.