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Helpdesk: Mail signatures are displayed incorrectly

We have an interesting phenomenon that started a few months ago. The lines of the email signatures are displayed offset. In other words, there are additional line breaks that shouldn't be thereRestarting and installing updates made no difference. We ...

Fuchs385 by • Engaged Sweeper
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Downgrade from SQL Server

Hi all,We're currently using SQL Server 2019 and Lansweeper may end up being the last SQL database we need. I see posts for upgrading from a free version to SQL Server, but nothing about downgrading. I would think it's possible to downgrade to SQL Se...

Jeff_WP by • Engaged Sweeper
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Decommissioned Assets

Is there anyway to get Lansweeper sites to ignore assets that have the status decommissioned?Yesterday I had a decommissioned computer that was showing up in risk insights. I choose to ignore that computer, but there is one computer that show up on t...

New ticket email going to wrong agent email

I have an agent that is not getting emails when he is assigned to them.  He has two AD accounts, john.smith@domain.com  and jsmith.adm@domain.com .  The system is sending these emails to jsmith.adm@domain.com  instead of john.smith@omain.com   I chec...